Last updated: November 26, 2025
Welcome to Frank Castellanos Appliances.
We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.
By using our website https://
1- Information We Collect
We collect the following types of information when you visit or interact with our website:
A. Personal Information You Provide
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (processed securely by our payment provider — we do not store credit card details)
B. Automatically Collected Information
When you browse our site, certain data is collected automatically:
- IP address
- Browser type & device information
- Pages viewed
- Cookies and tracking technologies (Meta Pixel, Google Analytics, etc.)
2- How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and updates
- Respond to customer inquiries
- Improve website performance and user experience
- Detect and prevent fraud or unauthorized activity
- Run advertising and remarketing campaigns (Google Ads, Facebook Ads)
- Comply with legal obligations
We never sell your personal information.
3- Sharing Your Information
We only share information with trusted third parties necessary to operate our business:
Payment processors
(Stripe, PayPal, or WooCommerce Payments)
Shipping & delivery providers
FedEx, UPS, USPS, or local delivery partners
Analytics & marketing tools
Google Analytics
Google Ads
Meta/Facebook Pixel
WooCommerce integrations
These partners are required to keep your information secure.
4- Cookies & Tracking Technologies
We use cookies and tracking pixels to:
- Remember your preferences
- Analyze website traffic
- Improve shopping experience
- Show personalized ads
You may disable cookies in your browser at any time, but some website features may not function properly.
5-Protecting Your Information
Your information is protected by:
- Secure HTTPS encryption
- Encrypted payment processing
- Access controls
- Regular security checks
We never store or see your full credit card number.
6- Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections to your information
- Request deletion of your data
- Opt-out of marketing emails
- Disable cookies and tracking
- Contact us for any privacy concerns
To exercise these rights, email us at:
info@frankcastellanosappliances.com
7- How Long We Keep Your Data
We retain personal information only as long as necessary to:
- Complete your orders
- Comply with legal/accounting requirements
- Resolve disputes
- Maintain accurate business records
8- Children’s Privacy
Our website is not intended for children under 13.
We do not knowingly collect information from minors.
9- Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites.
10- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: info@frankcastellanosappliances.com
Website: https://