Last updated: November 26. 2025

Welcome to Frank Castellanos Appliances. By accessing or using our website frankcastellanosappliances.com, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Use of Our Website

By using our website, you confirm that:

• You are at least 18 years old
• You agree to provide accurate and complete information
• You will not use our website for any unlawful or fraudulent activities

We reserve the right to refuse service to anyone who violates these terms.

2. Products and Availability

We sell new, open-box, and like-new appliances.

While we strive for accuracy, we cannot guarantee that:

• Product descriptions, specifications, or photos are error-free
• Inventory will always be available
• Listed prices remain unchanged

If a product becomes unavailable after order placement, we will contact you to offer an alternative or issue a refund.

3. Pricing and Payment

Prices are listed in USD.

We accept the following payment methods:

• Zelle
• Apple Pay
• Chime
• Credit/Debit card
• 50% upfront + remaining balance at delivery (when applicable)

Full payment or the required deposit must be completed before the order is processed or delivered.

4. Order Confirmation and Verification

Orders are subject to verification.

We may request additional information if:

• Payment details do not match
• Billing and shipping addresses raise concerns
• Fraud is suspected

Orders may be cancelled if verification fails.

5. Shipping and Delivery

Delivery times and methods are described in our Shipping Policy.

By placing an order, you acknowledge the following:

• Shipping times are estimates and may vary
• Someone 18+ must be present to receive large appliances
• Incorrect addresses may cause delays or additional fees
• Delivery may be rescheduled if the customer is unavailable

We are not responsible for delays caused by carriers, weather, or incorrect customer information.

6. Returns and Refunds

All returns and refunds are governed by our Refund & Returns Policy, which outlines:

• Conditions for returns
• Timeframes
• Eligible items
• Non-refundable items
• Return shipping responsibilities

Customers must review the policy before placing an order.

7. Warranties

Some appliances may include:

• Manufacturer warranties
• Store warranties (when specified)

Warranty eligibility depends on the condition of the appliance (new, open-box, or used).

Improper installation, misuse, or physical damage voids coverage.

8. Limitation of Liability

Frank Castellanos Appliances is not responsible for:

• Damages caused by incorrect installation
• Losses due to delayed delivery
• Incidental or consequential damages
• Loss of income or business interruption
• Misuse, unauthorized modifications, or accidents

Our liability is limited to the amount paid for the appliance.

9. Prohibited Activities

You agree not to:

• Use the website for any illegal purpose
• Attempt to breach our security systems
• Copy, distribute, or misuse website content
• Submit false or misleading information
• Interfere with website functionality

Any violation may result in account suspension or legal action.

10. Changes to These Terms

We may update these Terms of Service at any time.

All changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website after updates constitutes acceptance.

11. Contact Information

For questions about these Terms of Service, please contact us:

info@frankcastellanosappliances.com

frankcastellanosappliances.com