Last updated: November 26, 2025

At Frank Castellanos Appliances, we strive to provide fast, safe, and reliable delivery for all orders placed through our store. This policy explains how orders are processed, shipped, and delivered.

1. Shipping Origin

All orders are shipped from our U.S. warehouse located in 30 Key Dr NE, Marietta, GA 30060

This central shipping location allows us to deliver appliances quickly across the United States.

2. Order Processing Time

• Orders placed before 2:00 PM (PST) are processed the same business day.
• Orders placed after 2:00 PM (PST) are processed the next business day.
• Standard processing/handling time is 1–2 business days.
• Orders are processed Monday through Saturday.

A confirmation email is sent once your order begins processing.

3. Shipping & Delivery Time

We provide fast delivery throughout the United States.

• Transit Time: 1–2 business days
• Total Estimated Delivery Time: 2–4 business days (Processing + Transit)

Delivery times may vary depending on the distance from our warehouse and carrier conditions (weather, traffic, etc.).

4. Delivery Areas

We ship and deliver appliances throughout the United States from our 30 Key Dr NE, Marietta, GA 30060 warehouse.

5. Shipping Methods

We work with trusted U.S. freight carriers and local delivery partners.

Shipping options may include:

• Curbside delivery
• Home/inside delivery (when available)
• Scheduled delivery appointments for large appliances

All appliances are packaged securely to ensure safe transport.

6. Shipping Costs

Shipping fees are displayed during checkout.

Some items may qualify for free delivery promotions depending on location and availability.

7. Order Tracking

Once your order has shipped, you will receive:

• A shipping confirmation message
• Tracking information (if available for that delivery method)

Tracking may vary for local deliveries handled directly by our team.

8. Delivery Appointments

For larger appliances such as washers, dryers, refrigerators, and stoves:

• The delivery team may contact you to set a time window
• Ensure the path to the delivery area is clear and accessible

9. Damaged, Missing, or Incorrect Items

If an appliance arrives damaged or incorrect:

• Report the issue within 24 hours
• Provide photos/video of the damage
• We will arrange a replacement or solution according to our Return & Refund Policy

10. Incorrect Addresses

Please double-check your address at checkout.

We are not responsible for delays or failed deliveries due to:

• Wrong address
• Missing apartment/unit number
• Customer unavailability

Reshipping fees may apply if an order is returned due to an incorrect address.

11. Contact Us

For shipping updates or questions, contact us at:

info@frankcastellanosappliances.com

frankcastellanosappliances.com