Terms And Conditions
Last Updated: November 26, 2025
Welcome to Frank Castellanos Appliances .
By using our website https://
Please read them carefully before placing an order.
1- Use of Our Website
By accessing or shopping on our website, you confirm that:
- You are at least 18 years old
- You will provide accurate and complete information
- You will not use our website for fraudulent or illegal purposes
We reserve the right to refuse service to anyone suspected of violating these terms.
2- Products & Availability
We offer new, used, and open-box appliances.
Product descriptions, images, pricing, and availability may change without notice.
We strive to ensure accuracy, but we do not guarantee that:
- Product images perfectly match the delivered item
- Descriptions or specifications are error-free
- Items will always remain in stock
If a product becomes unavailable after you place an order, we will contact you with options (replacement or refund).
3- Pricing & Payment
All prices are listed in USD unless stated otherwise.
We accept several payment methods, including.
- Zelle
- Apple Pay
- Chime
- Credit/Debit card
We do not store or have access to full credit card or debit information.
Customers may pay the full amount or choose the half deposit option at checkout.
The remaining balance is due upon delivery.
4- Order Confirmation & Verification
After placing an order, you will receive an email confirmation.
We may request additional verification if:
- The shipping address seems high-risk
- Payment authorization fails
- Fraud is suspected
We may cancel any order suspected of fraudulent activity.
5- Shipping & Delivery
We deliver across the United States through shipping partners such as:
- FedEx
- UPS
- Freight carriers
- Local delivery teams
Estimated delivery timeframes are shown at checkout but may vary due to:
- Carrier delays
- Weather conditions
- High order volume
You are responsible for providing an accurate delivery address.
Failed deliveries may result in additional fees.
6- Returns, Exchanges & Refunds
We aim to ensure customer satisfaction.
Please refer to our Return & Refund Policy for full details.
General rules:
- Returns must be requested within the allowed return window
- Items must be in original condition (unless damaged upon arrival)
- Certain items may be final sale depending on condition or discount
- Shipping fees are non-refundable unless we are at fault
- Customers may be responsible for return shipping costs
If an item arrives damaged, please contact us within 48 hours with photos.
7- Warranties
Some appliances may come with:
- Manufacturer warranty
- Store warranty (if applicable)
Warranty eligibility varies depending on the product’s condition:
- New items typically include manufacturer warranty
- Open-box / refurbished items may have limited or no manufacturer warranty
- Used items may be sold “as is” unless specified otherwise
Warranty claims must follow manufacturer or store procedures.
8- Limitation of Liability
Frank Castellanos Appliances is not responsible for:
- Installation issues caused by improper setup
- Damages due to misuse, electrical problems, or accidents
- Losses resulting from delivery delays
- Lost income, business interruption, or indirect damages
Our total liability is limited to the purchase amount you paid.
9- Fraud Prevention
We actively protect against fraud.
Orders may be cancelled or paused if:
- Billing and shipping info does not match
- Suspicious activity is detected
- Multiple failed payment attempts occur
Fraudulent orders will be reported to authorities and payment processors.
10- Intellectual Property
All photos, text, logos, and content on this website are owned by Frank Castellanos Appliances and may not be copied, distributed, or used without permission.
11- Third-Party Links
Our website may contain links to external websites.
We are not responsible for their content, security policies, or practices.
12- Changes to These Terms
We may update these Terms & Conditions at any time.
Changes will be posted on this page with an updated “Last Updated” date.
13- Contact Us
If you have questions about these Terms, contact us:
Email: info@frankcastellanosappliances.com
Website: https://